Shipping Policy – VishwaSports.shop

At VishwaSports.shop, we’re committed to delivering your orders quickly, safely, and efficiently. Our operations are managed by Gravity International, Meerut, Uttar Pradesh — the authorized legal entity handling logistics, invoicing, and compliance — while Vishwa Sports Company serves as our guiding and sourcing partner, ensuring top-quality products from India’s leading sports brands.

1. General Shipping Guidelines

• Orders are shipped via trusted third-party courier and logistics partners.
• Delivery timelines are estimates and may vary due to courier delays, logistical challenges, or unforeseen circumstances.
• Gravity International (operator of VishwaSports.shop) is not liable for shipping delays beyond its control.

2. Order Processing

• Orders placed after 3:00 PM IST are processed on the next business day.
• Orders placed on Sundays or public holidays will be processed on the following working day.
• Shipping timelines are calculated from the date of processing, not the order placement date.

3. Delivery Timelines

• Domestic Orders (within India): Usually delivered within 7–10 business days, depending on your location and courier efficiency.
• International Orders: Delivery timelines vary based on destination country and customs procedures.

4. International Shipping

• International delivery is available — please contact our support team before placing an order for guidance on shipping options and costs.
• Customs duties, import taxes, or clearance fees (if applicable) are the buyer’s responsibility and are not included in the product or shipping price.
• For returns on international orders, return shipping to Gravity International (India) must be borne by the buyer. Refunds or replacements will be processed only after inspection of the returned product.

5. Delivery & Receipt

• All deliveries require a signature or confirmation at the time of receipt.
• VishwaSports.shop (operated by Gravity International) is not responsible for goods signed for by an alternate recipient (e.g., reception, security staff, or neighbors).
• Once an order has been dispatched, the shipping address cannot be modified.
• If multiple delivery attempts fail and additional courier charges apply, those costs will be borne by the buyer.
• For deliveries to hotels, hostels, or restaurants, orders will be handed to reception/security, and Gravity International shall not be liable for any loss or misplacement thereafter.

6. Shipping Charges

• Applicable shipping charges (if any) will be displayed at checkout before final payment.
• Free return pickup is offered only for damaged or incorrect items.
• For change-of-mind returns, the return courier cost will be borne by the buyer.

7. Delays & Service Commitment

While we strive for timely deliveries, occasional delays may occur due to:

• Courier or transportation disruptions
• Stock unavailability
• Customs delays for international shipments

In such cases, VishwaSports.shop will keep you informed proactively. However, Gravity International shall not be liable for any direct, indirect, or consequential claims arising from such delays.

📩 Need Shipping Assistance?

We’re here to help!
Email us at info@vishwasports.shop, and our support team will respond promptly.